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Submitted Conference Content

Full name

Alexis Godais
Job CEO
email alexis [dot] godais [at] fabernovel [dot] com
Company FABERNOVEL CODE
City (Country) Paris
Time 45'
Type of Conference Conference > 100 attendees
Level Everybody

Et si on s'intéressait à nos clients ? (Customer Success)

Biography

Alexis is the founder and CEO of FABERNOVEL CODE (formerly Buzzaka), part of FABERNOVEL group. We craft powerful Internet platforms in record time. Our ambition is to disrupt the market of Web and IT service companies. We are skilled designers, software engineers and agile coachs. We gather a dedicated team to accelerate each project of our clients. In 2001, Alexis began his career in a large consulting firm, where he developed a passion for business strategy, process optimization, user experience and information systems. In 2006, seeing the success of the site laCartoonerie.com that he co-founded in his spare time, he creates a start-up with two partners. He raised € 1 million in funding, he structured a team of 10 people and increased the community of laCartoonerie up to 500,000 anime fans. The cartoon social network was sold in 2012. In 2010, Alexis launched Buzzaka, digital agency. This is a true cross-over between his first two lives: BtoB service and digital. In 2013, Buzzaka joins FABERNOVEL Group, design and technology consultancy that works with some of the world’s most innovative companies. In 2016, Buzzaka pivots and becomes FABERNOVEL CODE. Our ambition is to disrupt the Web Agency market. We are a Web project accelerator. Alexis is truly passionate about customer experience, agility & lean, technology.

Description

L'économie en mouvement pousse les organisations à se ré-inventer, à innover, à se mettre au niveau des nouveaux standards définis par les leaders de l'innovation (Google, Amazon, les disrupteurs...). C'est un véritable enjeu pour elles, difficile à maîtriser. L'agilité est née dans les équipes de développement informatique pour gérer la complexité. Aujourd'hui, la complexité est partout : comment intéresser des équipes aux cultures très différentes (métier, marketing, technique) ? Comment changer les mentalités, aligner les visions ? Les entreprises déploient de grands efforts pour déployer l'agilité à grande échelle. Mais elles oublient souvent le principal : la satisfaction de ses clients. Dans cette conférence, Alexis Godais, CEO de FABERNOVEL CODE partagera ses retours d'expérience sur la notion de "Customer Success Path".

Prerequisites

Notions d'agilité

Benefits for the attendees

Take-aways to improve success of their digital projects.

Go to the submission page!

Submitted by ppetit on Mon, 06/13/2011 - 02:02

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